Working At The Heart Of Shell: World-Class Career Development At Shell Business Service Centre

May 19, 2014 1 Min Read

Think of the most reputable employers in the world and Shell will inevitably come to mind. The energy and petrochemical group operates in 80 countries and topped Fortune’s Global 500 list in 2012 and 2013.

Close to 90,000 employees power its operations, all of whom are the best and the brightest. In the group’s own words, “a world-class company needs world-class talent.”

Powering worldwide operations through business service centres

At the heart of Shell is a world-class network of business service centres. Shell Business Service Centre (SBSC) in Cyberjaya is one of six centres in this global network employing over 2,000 people.

SBSC is a multiple award-winning employer. It was the recipient of “The Grand Award for Employer of Choice” by the Malaysian Institute of Human Resource Management (MIHRM) 2013 and the Best Sustainable workplace award 2013 by the Malaysian Dutch Business Council 2013.

So what sets this multiple award-winning company apart from the rest?

“To put it simply, Shell’s core values and a compelling employee value proposition (EVP) brings out the best in our employees,” says SBSC general manager Mabal Tan.


Working in a global community

We provide our employees with a platform to excel in their area of expertise and we offer opportunities to transfer to other divisions within the Group in Malaysia and overseas. This means that you are better placed to achieve your career goals and aspiration, and experience the true meaning of job satisfaction.

Core values and business principals

We make a commitment to live by the Shell Core Values of Honesty, Integrity and Respect and the Shell General Business Principles (SGBP) which spells out the principles of ethical business behaviour. We can help build healthy relationships by behaving honestly, with integrity and with respect for people.

Diversity and inclusiveness (D&I)

We employ a young and diverse workforce with 17 different nationalities. We work together in close collaboration with selected consultants who are the best-in-class in their industry which enable us to build a competitive performance culture.

Remuneration and benefits

Our remuneration and benefit policies support our business strategy and encourage behaviours which lead to the achievement of business and individual objectives. Our employees have clear tasks and targets set up for the year and they know what is expected of them.

Professional certification and memberships

We encourage our employees to take up professional qualifications like ACCA, CIMA and PMP. We cover professional membership fees with any Shell recognised professional institutions which are relevant to the role.

Learning and development (L&D)

We place importance in L&D and our employees are encouraged to actively seek out opportunities to acquire or renew skills and knowledge required to perform (and excel) in their role. With the support of their line managers, employees take responsibility for their own development plan which will be reviewed every year.

Networking and learning from others

SBSC place great emphasis on networking, learning from others and teamwork, which means we help others in our team, but are also prepared to challenge each other. Various local and global networks are set up to encourage networking across natural work teams.

A vibrant,engaging, energetic, and productive workplace

The first Leadership in Environmental and Energy Design (LEED) certified building in Cyberjaya, Wisma Shell was designed with the primary objective to provide a vibrant, engaging, energetic and productive workplace. Besides giving their best at work, we expect our employees to maintain a healthy lifestyle and participate in sports, games, hobbies or just work out at our well-equipped commercial grade gym.

Work life balance support

Our policies recognise that balancing work and life’s pressures at different stages of one’s career is important to our employee’s motivation, wellbeing and performance. We provide flexible working arrangements (subject to role and business requirements) for our employees and additional support to their families.

Fun and giving back to society

We are proud of our Social Responsibility achievements which are led by our employees utilising their creative and entrepreneurial talents to organise fund raising activities and taking time out to reach out to the needy, role modelling the Shell values.

Shell: Working There

Do you have what it takes? To find out more about career opportunities at SBSC, visit .  Click here if you enjoy reading articles regarding business. 

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Lily Cheah is a former head of Enterprise at Leaderonomics. Prior to that role, she was editor of (Ldotcom) and also was part of a special projects team in Leaderonomics. She believes that small details play a big part in huge successes, including always explaining “why”. She is a senior leader in HR today.

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