Raise Your Game: Working With Emotional Intelligence

Running a retail store takes more than just knowing about products and sales. You need to be good with people, keep things running smoothly, and create a space where customers want to shop, and staff want to work. Whether you're in charge of a tiny shop or a big store doesn't matter. Good management makes all the difference to how well your business does. As a retail manager, you've got to keep learning and changing with the times, from working with your team to trying out new tech.

Evelyn Teh of Leaderonomics shares her take on this subject as we also touch on “surface alignment” and “minority effect”.

How important is it to have a powerful dream and to live it? In this week's episode of Leadership Nuggets, Prof. George Kohlrieser of IMD Switzerland and veteran hostage negotiator shares the story of a man who had a dream and then lost it