Raise Your Game: Second Chair Leadership

Dec 14, 2015 • 16 Min Podcast

We put plenty of focus on developing the skills of a leader. But what about the people behind the leader, providing support, advice and making sure everything goes according to plan?

Lay Hsuan, Lim from Leaderonomics talks us through what it means to be a second chair leader.

Share This

Leadership

•

Tags: Executing Leadership

Leaderonomics x BFM

Tune in to listen to various Leaderonomers interviewed on pertinent leadership topics on BFM radio.

Most people assume service desk management is about fixing computers and closing tickets. In reality, it’s far more dynamic. As a Service Desk Manager, you’re not just handling help requests—you’re leading one of the most critical operational hubs in any organisation. The service desk touches every department, manages countless workflows, and serves as the frontline for both technical support and customer satisfaction.

Aug 19, 2025 • 13 Min Read