The Symbiotic Relationship Between Money and Happiness

Most people assume service desk management is about fixing computers and closing tickets. In reality, it’s far more dynamic. As a Service Desk Manager, you’re not just handling help requests—you’re leading one of the most critical operational hubs in any organisation. The service desk touches every department, manages countless workflows, and serves as the frontline for both technical support and customer satisfaction.

Conine also talks about how learning through finance simulations provides the opportunity and space to exchange ideas on tackling the challenges of operating a business in times of low economic growth.