‘Think With Your Head, Decide With Your Heart’

Mobile team management should not start with control. It should start with trust, clear work, and shared visibility. Tracking tools can help, but only when leaders use them with the right mindset. In my opinion, the best leaders do not use tracking to watch every move. They use it to remove confusion, protect employees, improve customer service, and make field work easier to manage.

Datuk Dr Mohd Fowzi Bin Hj Razi was the executive managing director of Suria Capital Holdings Bhd and among the greatest Malaysian leaders out there.