What Do Your Customers Need?

By Roxanne Calder. Explore the rise of employee entitlement in the post-pandemic workplace. Understand how COVID-19 has heightened contention for rights, distinguished deserving employees from the entitled, and redefined workplace dynamics. Learn how gratitude and understanding can balance perceived entitlement and foster a respectful work environment.

Connie Lim, People & Culture Lead of Leaderonomics discusses why employers should consider work-life integration within their organisations, even if they are traditionalists, and how it generates value for the organisation.

Join business strategist Stan Phelps as he reveals how exceptional customer experience can become your brand's ultimate differentiator. Discover the secrets to business growth and success with real-world examples from Zappos, Kimpton Hotels, and more. Watch now for groundbreaking insights!