Jaquie Scammell is the author of Creating a Customer Service Mindset (Major Street). She is a sought-after speaker, facilitator and coach working with some of the largest global workforces in retail, banking and hospitality. She has also worked with major airports, stadiums and events, from Wembley Stadium in the UK to the Australian Open Grand Slam in Melbourne.
How Conscious Leaders Drive A Customer Service Mindset
By JAQUIE SCAMMELL: Leadership is about consistently behaving and showing up as a role model that others respect, especially in customer service. Leaders set the tone for the day, and the shift, with each and every interaction with an employee. In turn, this has a flow-on effect to customers.