People have a need for learning when they are trying to do something for the first time. For example, if someone picks up basic Japanese because they intend to travel there.
This is when people expand the breadth and depth of what they have learnt. This is a like New but just with more content.
This naturally refers to when people are trying to act upon what they have learnt, by either remembering or figuring out how to apply it to the situation they are in. Say you learnt about carpentry from a book or video, and are now trying to build a table at home.
This is when you try solving things because there’s a problem. Let’s say you have a plumbing issue at your house and things are leaking, and you need to figure out how to solve it.
This is really about the unlearning process – learning something that requires you to change skills or behaviour that’s deeply ingrained into you.
Although these define moments of need, what’s interesting is to understand how the needs differ, because that helps us understand how learning should be done differently.
Breaking It Down Further
In the New phase, obviously recall is important. But what is more important is the fact that it has to be engaging. If someone is trying to learn something completely new, they will quickly turn away from it as soon as it becomes hard or boring. So, we need to make sure that we teach in a way that’s super engaging and at a level that’s not too difficult.
Moving on to the second, which is More, you can start getting more into the recall and you can make it more technical. If you make the “New” phase too technical, then it’s not gonna be as effective. And for More, you can make it self-paced, because these are usually very interested learners already who want to go deeper.
For Apply, you want to make it very contextual. Show them exactly how to use it in the situation that they are in. This is where coaching and real-time feedback are useful.
For Solve, you want to make it bite-sized and relevant to solve that problem, but more importantly easily accessible. It should not be hard for them to find the information that they need. Imagine your house is getting flooded from a plumbing problem and I make you sit through a 1-hour video on Plumbing basics – it’s not going to help you, is it? Coaching is also useful here.
Change is the hardest to solve with learning interventions alone as you need to incorporate it with other solutions that work on mindsets. To move someone to action requires comparative experiences, momentum, small wins, and a lot of other aspects. The message is that there’s a lot to think about before we design training. I believe that’s where most of us fail.
We often come up with great content and believe that it’s suitable for all. But truly for great content to be absorbed by the learner and then successfully applied, we need to think through the many ways by which this content needs to be delivered at the time of learner need in the most appropriate form. Of course, this also means we must get better at identifying the time of need.
Learn more about intentional learning in Part 2.
Put intentional learning into practice with Necole. Necole is an Artificial Intelligence (AI) powered learning app that that curates personalised learning just for you.