Raise Your Game: Why Leaders Fail Most – Lack Of Emotional Intelligence

Running a retail store takes more than just knowing about products and sales. You need to be good with people, keep things running smoothly, and create a space where customers want to shop, and staff want to work. Whether you're in charge of a tiny shop or a big store doesn't matter. Good management makes all the difference to how well your business does. As a retail manager, you've got to keep learning and changing with the times, from working with your team to trying out new tech.

Randi Zuckerberg, founder and chief executive officer (CEO) of Zuckerberg Media and a former Facebook leader in the early years of digital marketing