United States House Intelligence committee chairman representative Adam Schiff (D., Calif.) said Fiona Hill, the former United States National Security Council official who testified at the impeachment hearings in November 2019, was ‘courageous’. Schiff noted the same for others who testified.
Hill was heralded for her clarity of thought as she faced many in the U.S. Congress who are promoting fiction.
Looking congressional leaders in the eye, she said, “Some of you on this committee appear to believe that Russia and its security services did not conduct a campaign against our country – and that perhaps, somehow, for some reason, Ukraine did. This is a fictional narrative that has been perpetrated and propagated by the Russian security services themselves. The unfortunate truth is that Russia was the foreign power that systematically attacked our democratic institutions in 2016.”
Fiona Hill, the former United States National Security Council official. Photo source: Erin Scott/Reuters
Politics aside, what kind of organisational culture shuts off ideas and truth? Clearly, Hill and others did not have a forum to voice their thoughts and recommendations.
What was lacking is psychological safety. Psychological safety was first introduced in 1999 by Amy Edmondson, a professor at Harvard Business School. According to Harvard Business Review:
“Since then, she has observed how companies with a trusting workplace perform better. Psychological safety isn’t about being nice, it’s about giving candid feedback, openly admitting mistakes, and learning from each other,” she says.
So, without psychological safety, organisations shut off candid feedback, admission of mistakes, and learning. Speaking up requires courage. I cite Ms. Hill’s testimony because it is a clear example that she was in a world that closed off ideas and truth.
The crucial point made by Edmondson is that companies with a trusting workplace perform better.
I am sure we have all experienced a workplace that lacks trust. I, for one, worked with a tech CEO who had success in building and selling a company. That success ruined him. In believing his own press, he became an autocratic ruler.
This CEO went on to run a new company where the only ideas that counted were his own. Further, the CEO would exhibit passive-aggressive behavior and turn on people who disagreed with him. It created a company where the best people said nothing and left. Those who had the courage to speak up were pushed out.
Conversely, I have worked with several CEOs who open the door for thought. The company is not about them. It is about the team. It is about the organisation’s purpose and mission. Ideas and truth flourish. Speaking up took no courage.
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What was clear about Ms. Hill’s testimony is that the purpose and mission for the U.S. Government regarding Ukraine was unclear. Ms. Hill noted that she and others ‘were being involved in a national security foreign policy’ while others were ‘being involved in a domestic political errand’. Divergent agendas shut off an open forum to share ideas.
So, as a leader, how do you create a culture of open ideas and truth? How is psychological safety secured? To answer the question, I asked Richard Hagberg, a consulting psychologist who, as reported by Business Insider, has ‘mentored CEOs and founders from companies such as Twitter, Dropbox, (and) Quora’. Based on his work with thousands of leaders over forty years, Hagberg has definitive research on the best leaders, executives in trouble, and ineffective organisational cultures.
Characteristics of high performing teams
Hagberg’s research has revealed the following:
- Team composition: right talent, experience and expertise
- Clear purpose, direction and full commitment to the plan
- Strong shared identity, values and norms
- Expectation of collaborative, supportive behaviour
- Atmosphere of trust and psychological safety
- Clear roles and responsibilities
- Skill in working through conflicts and differences of opinion
- Direct and open dialogue about critical issues
- Active cross-functional teamwork
- Value the contributions of all team members
- Empowered members who take initiative, solve problems and make decisions
- A disciplined decision-making process that reduces bias and surfaces critical ideas and facts
- Wide, active participation, sharing and building on others’ ideas
- Individual, mutual accountability between members and team accountability
- High standards of excellence that are clearly defined and monitored
Nine leader attitudes/behaviours correlated with teamwork
In addition, Hagberg’s research also revealed the following:
- Conviction that synergy is powerful and real
- Commitment to open dialogue and letting facts win
- Empowers rather than controls
- Invests in building personal connections
- Understands how to secure buy-in
- Challenges old approaches and models
- Committed to helping, supporting and coaching team members
- Models transparency and forthrightness
- Gives credit to the team for achievements
Speaking up should take no courage at all
Leaders who are likely incapable of creating a culture that results in high-performing teams are leaders who are narcissistic. Hagberg reports that from a positive standpoint, their confidence, conviction, vision and charisma motivate them to influence followers.
But the negatives outweigh the positives in that too much confidence can lead to narcissism and grandiosity; the leader can become emboldened by a feeling of being invincible and untouchable because of their power and influence; he/she may come to believe the rules, laws, boundaries and policies don’t apply to them.
The result can be autocratic behaviour. Some attributes include that they become less and less willing to share power; surround themselves with ‘yes men’; won’t tolerate disagreement and criticism; and those who don’t support them are an enemy and a threat.
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The bottom line is that an autocratic entity does not organise itself around productivity and teamwork. Based on Edmondson’s conclusion that ‘companies with a trusting workplace perform better’, then, lack of trust negatively affects company performance.
So, as a leader, driving high-performing teams starts with you. The nine behaviours above are a checklist to elicit the characteristics of high performing teams.
To create a culture of high-performing teams means leaders need to check their ego at the door. It takes courage of conviction by leaders to create psychological safety where speaking up takes no courage at all.
Read also: Are Your Employees Empowered To Speak Up?
Rob Wyse is a senior consultant who is an expert in brand storytelling. For thirty years, he has guided senior leaders in creating compelling story arcs that connect brands to customers. At the heart of his storytelling has been management of issues/policy to drive market opportunity. Issues include AI, climate change, the future of work, diversity, and healthcare.