4 Ways To Overcome The Problem Of Pride

Most people assume service desk management is about fixing computers and closing tickets. In reality, it’s far more dynamic. As a Service Desk Manager, you’re not just handling help requests—you’re leading one of the most critical operational hubs in any organisation. The service desk touches every department, manages countless workflows, and serves as the frontline for both technical support and customer satisfaction.

How important is it to have a powerful dream and to live it? In this week's episode of Leadership Nuggets, Prof. George Kohlrieser of IMD Switzerland and veteran hostage negotiator shares the story of a man who had a dream and then lost it