A Business Leader’s Guide To Seeking Managed IT Services

By Leopold Lerman|21-11-2022 | 7 Min Read
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Seeking managed IT services for your company is the first step to favourable results!

With information technology (IT), you can leverage your organisation’s hardware, software, and servers to streamline your daily operations. Besides that, your employees can access business information anywhere and anytime instead of waiting for a response from upper management. As a result, you can boost their productivity, giving you a competitive edge. 

However, you should look for an expert IT team to help you protect the systems in your commercial space. These professionals can handle tasks like creating backups and restoring data, enabling you to continue your company operations even in the event of glitches.

Having said that, below is an easy-to-follow guide to help you find more efficient managed IT services. Read on!

Benefits Of Seeking Out Managed IT Services 

The definition of managed IT services is a bit broad, but it boils down to this: these are an outsourced solution for your IT needs, such as those concerning computers, networks, and servers. With this service, you don’t have to worry about hiring new employees or finding someone to fix your computer when it breaks down. 

people sitting down near table with assorted laptop computers

You can gain a lot of benefits from hiring a managed IT services company instead of doing everything yourself. These include:

  • Getting Complete IT Support: They’ll carry out maintenance and repairs, security checks, and upgrades, among others. As a result, you can focus on growing your business instead of having to worry about when the next system failure might happen and how you could fix it. 
  • Minimising Costs: A managed IT service provider also keeps track of all updates and patches, so there are no surprises when new ones come out. You’ll also be able to avoid expensive upgrades because they’ll keep your system running smoothly for years. 

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  • Reducing Downtime: These IT experts have built-in redundancy and failover capabilities that ensure that if something goes wrong, it won’t affect your business operations or cause downtime for your customers. Such innovations mean fewer headaches and less risk of lost revenue from frustrated customers who have trouble reaching communication channels, like phone or email. 
  • Increasing Productivity: Managed IT services also have experts who know how to keep your network running at its best with software updates and backups. In turn, this advantage might increase productivity for employees who use computers at work by allowing them to spend less time trying to fix issues themselves. 
  • Facilitating Security Compliance: Compliance is one of the biggest concerns for businesses today, and is also something that can be difficult to achieve without professional help and guidance. Your business can meet compliance standards with managed IT services by providing expert advice on managing systems more efficiently. With that, your networks will be less vulnerable to security breaches because it has protection against malware that might threaten your data. 

Supplementary reading: What Leaders Can Do For Their Business During A Cybersecurity Breach

Top Technologies Offered By Managed IT Services 

Managed IT services companies offer a wide range of technology solutions. Here’s a five-item list of the most popular ones: 

turned on gray laptop computer
  • Cloud Computing: Cloud data management tools manage cloud services for businesses so that they can focus on their core tasks. Instead of worrying about managing multiple cloud providers and subscriptions, this system allows you to outsource your data and applications. This modernisation eliminates the need for expensive hardware, software, and on-site maintenance. 

Read more: How Technology Is Transforming Business

  • Network Security: Intrusion detection systems (IDS) are used to monitor and identify suspicious activities on a network. Such systems can also detect compromised accounts and unauthorised access attempts. In addition, firewalls provide additional protection by keeping intruders out of your network. 
  • IT Support: These experts offer 24/7 support, including help desk services, remote monitoring, and problem resolution. They also provide offsite data backup and disaster recovery as part of their service package. 
  • Virtualisation Tool: This user stimulation method allows employees to access work environments from any location with an Internet connection using software, like a desktop operating system. This approach reduces hardware costs by eliminating the need for physical equipment in each office location. As a result, your organisation can scale up and down when necessary without purchasing new hardware every time you expand your operations. 
  • Disaster Recovery Solutions: One of the most critical things managed IT services companies do is keep your data safe. Your business could lose necessary data if you don’t have a backup plan, so it’s essential to ensure your provider has one. Your provider should also be able to restore lost data quickly in case of an emergency, like ransomware or hardware failure. 

Elements To Consider When Looking For Managed IT Services 

Many factors go into choosing managed IT services for your business. Here are five of the most critical aspects to consider when searching for one: 

  • Cost: Managed IT services can be expensive, so it’s vital to get an accurate estimate from the provider before signing a contract. A reputable provider will be able to provide you with a detailed list of their costs and pricing structure before you sign up for their services. 
  • Service Level Agreement: It can help ensure that your business gets the level of service it needs from its provider. If an SLA exists, both parties agree upon a specific set of expectations regarding uptime, response times, and other issues related to cyber resilience. If one party fails to meet these expectations, they may be subject to penalties, as outlined in the SLA agreement. 
  • Company Experience: When considering managed IT services, ensure that the company has been around for a while and has a good reputation in the industry. A new company might not have the experience or resources necessary to provide quality services over time. An established company, on the one hand, may offer better support and customer service because they have more resources at its disposal. 
  • Customer Support: Make sure that the company offers 24/7 remote monitoring and management so they can immediately respond if anything goes wrong with your network. Aside from that, you need someone who’ll be able to explain technical terms in layman’s terms. In doing so, you can understand what’s happening with your technology and make sound decisions about it in the future. man using IP phone inside room

Explore: How Customer Service Has Changed and How to Stay Ahead

  • Tools: A reliable managed IT services provider will use tools that allow them to monitor your network and devices 24/7, ensuring they can detect issues early on. In addition, these tools will also allow for remote access to your system so they can address defects immediately without your business operations having to take any downtime. 

Key Takeaway 

As you run your modern organisation, you must protect your systems to avoid downtime. Therefore, you should consider this guide in seeking managed IT services for your company. Once you do so, you might be able to boost the productivity of your employees, helping you gain a higher market share. 

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As a consultant to CEOs and enterprises, Leopold Lerman is always one step ahead in the current business landscape. He writes to impart his knowledge on business and IT. Leopold is also a loving husband and a doting dad to four.

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