Ask Roshan: What's Preventing SMEs From Scaling Up?

Aug 22, 2017 1 Min Read
scaling up

Question to “Ask Roshan”

What is preventing small- and medium-sized enterprises (SMEs) from scaling up?

Excerpt from Roshan’s answer

Understand that there are five stages of an SME life cycle: start-up, survival, success, take-off and maturity. Many SME leaders find themselves struggling to scale up once they reach an initial success (stage three). The four contributing key factors are:

  1. leadership: lack of clarity among employees because of conflicting leadership goals and business goals.
  2. business model: a prototype that worked needs to be replicated in multiple transactions to reach another level, and it can be humanly impossible.
  3. culture: renewing mindsets of employees can be a challenge when they are already set on an old belief system.
  4. process or structure: some existing structures or processes may be limiting your growth plans.

Watch this video for his full response:

 
Missed out our previous episode? Check this out: Ask Roshan: How Does One Influence People?
 

How this show came about?
This TV segment called “Ask Roshan” came about when Matt Naylor, Hafiz Hori & Roshan Thiran were travelling to Johor for a gig with Citibank. During the drive over, Matt set up Facebook Live and took questions from everyone via Facebook to Roshan who spontaneously answered them. This resulted in hundreds of questions popping up and getting live answers from Roshan and even some of the Citibank leaders, including their CEO, Lee Lung Nien.

 
Read also: 4 Constraints Preventing Your Organisation From Becoming World-Class
 

Be sure to drop your questions in the comments below and we’ll try our best to get Roshan to answer them in the next episode! Follow him directly on Facebook for more questions and answers. To follow with him on LinkedIn, click here.

Share This

Alt

Roshan is the Founder and “Kuli” of the Leaderonomics Group of companies. He believes that everyone can be a leader and "make a dent in the universe," in their own special ways. He is featured on TV, radio and numerous publications sharing the Science of Building Leaders and on leadership development. Follow him at www.roshanthiran.com

You May Also Like

cloche

Will AI Eat SaaS for Lunch?

By LILY FANG. The doomsday thesis for software-as-a-service firms assumes a frictionless world. The real world is anything but.

May 27, 2026 4 Min Read

Alt

New Wine, Old Wineskins: The Real Reason AI Isn't Working for Your Business

Why are so many companies investing heavily in AI, yet still struggling to see real productivity gains? Roshan Thiran explores the powerful metaphor of Jesus Christ “new wine in old wineskins” and applies it to one of the biggest business challenges of our time: AI transformation. AI is the new wine. It is powerful, fast, expanding, and full of potential. But many organisations are still trying to pour it into old wineskins: outdated business models, rigid structures, broken workflows, slow approval systems, legacy KPIs, and cultures built for control rather than learning. That is why AI adoption alone does not guarantee transformation. The real question is not, “Do we have AI tools?” The real question is, “Have we redesigned the organisation to hold the power of AI?” In this video, Roshan unpacks why the AI productivity paradox exists and how leaders can rethink four critical organisational wineskins: 1. Business Model: Are we using AI to create new value or just reduce cost? 2. Structure: Are we organised around silos or outcomes? 3. Processes: Are we automating broken workflows or redesigning work end-to-end? 4. Culture: Are we rewarding experimentation, trust, learning, and voice, or still rewarding busyness and control? The message is simple: AI is not exposing a technology gap. It is exposing an organisational design gap. The new wine is already here. Now leaders must build the wineskins that can hold it.

Jun 01, 2026 6 Min Video

Be a Leader's Digest Reader