Caroline Ong has spent numerous years in the management consulting and HR space, and is formerly Leaderonomics country general manager in Malaysia. She believes in maximising the potential of people and wants to continue contributing in making a difference to others. She is still learning about superheroes and is always willing to hear more stories from you to relate to her children.
How Customer Service Has Changed and How to Stay Ahead
By CAROLINE ONG
It is an “instant” and “live” world where a multitude of different folks and angles are being constantly updated. It is almost like having a perpetual 360-degree microscope and CCTV on companies’ service level to its customers.