Effective listening is the ability to actively comprehend information given by a speaker regardless of any form of communication. In other words, it determines the effectiveness of an interaction when it allows individuals to retain information by showing interest, in-depth focus and active feedback to the other participant in a communication exchange. However, not every conversation proves to be a mutual success for both parties.
Our Leaderonomics’ Digital Learning Content Development Specialist, Nik Nur Maryam Najihah shares her thoughts with Freda Liu in today’s Raise Your Game session on BFM89.9.
