Becoming a Talented Manager (BATMAN)

Duration

3 days

Objective(s)

You can’t be a one-man show and expect to win. Great organisations invest heavily in developing their employees. The ability to engage your people is a crucial element in being a great manager. This course teaches you how to:

i. Leverage your strengths;

ii. Develop seemingly average people into first class performers; and

iii. Keep your employees motivated.

Who should attend

Managers, supervisors, specialists in specific areas of expertise, and executives who have high potential to become managers.

Course description

This programme introduces the importance of self-knowledge as a basis for effective management performance. It will provide you with a forum to leverage your strengths and improve on your weaknesses, enabling you to create greatness from mediocrity. The programme includes pre-course work, experiential activities, lectures, participative discussions and exercises, class workshop, an MBTi Assessment, and value add debrief sessions by trained and experienced facilitators.

Course outline

Module	Lesson(s)
Self discovery	Knowing your values and preferences Integrating your values with that of your organisation
Learning reflection	Appreciating the diverse learning styles Adapting teaching styles according to your audience
Emotions in play	Constant awareness that your emotional state affects your interactions Understanding the implicit messages of certain gestures
Your motivations	Understanding the underlying motivation governing your actions – power, achievement, or affiliation
Strength finder	Discovering your 5 top strengths and how to leverage them
Strengths puzzle	Appreciating diversity when selecting talent Understanding which combinations of strengths yield higher chances of success
Objectives of team members	Ensuring that the objectives and expectations you set of your team members play into their strengths Using the S M A R T framework
Success conversations	Learning to be tactful when having difficult conversations with underperformers Formulating action plans to help underperformers meet expectations

Business Goal Management (BGM)

Duration

2 – 5 days (5 days recommended)

Objective(s)

You have already “made it” – you’ve successfully climbed the corporate ladder. However, seniority inevitably comes with more responsibility. How do you ensure that you’re doing the right thing as a manager? Is your best good enough? This course teaches you how to:

i. Ensure that you & your department are heading in the same direction as your organisation;

ii. Develop your people and keep them motivated; and

iii. Make well-thought and informed business decisions.

Who should attend

Department heads, senior managers, and high performers who are destined for senior management.

Course description

This course is designed to give you a holistic view of the business environment, as well as, a better understanding of the industry that your organisation is in. You will also learn the numerous aspects involved in being a great leader. It includes simulations, computer simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline

Module	Learning Objectives
Strategy	Clarifying and reiterating your company’s vision – message from CEO Integrating you own values with your company’s vision
Customer focus	Appreciating the importance of putting customers first
Kolb’s Learning Cycle	Using a well-established framework to understand how you and the people you’re responsible for developing learn best
Holistic view	Having a comprehensive overview of business, along with its stakeholders
Leadership	Understanding leadership from different perspectives – individual, group, organisational Shaping the vision
Networking	Using networking tools to help you recognise connections that you didn’t previously see
Zone of control	Managing stress by appreciating the distinction between what you can control and things that are beyond your personal control
Optimising resources	Learning to optimise resources from the aspects of process improvement, customer focus, change management Learning to prioritise – profits vs values vs ethics
Risk management	Understanding the potential areas for risk – people, transaction processing, creditors, market risk
Exploring cultural diversity	Appreciating the value of cultural diversity by learning how best to leverage it
People management	Keeping your team inspired & mobilising them by using a counselling model

Change Acceleration & Transition (CAT)

Duration

3 days

Objective(s)

In today’s ever changing world, competitiveness is becoming increasingly reliant on reform. However, change cannot happen without employee buy-in. This course teaches you:

i. The importance of embracing change in today’s ever fluid environment;

ii. To develop an appreciation for the sensitivities surrounding the “People” factor when implementing reforms;

iii. Tools & techniques that will drive lasting improvements in your organisation.

Who should attend

Managers and supervisors who are determined to change things for the better but can’t seem to deal with the natural human resistance against change.

Course description

This course acknowledges the complexities involved in implementing change. Typical human nature of resisting change coupled with old systems & structures can make reforms a nightmare. This course is designed to equip you with the necessary tools to tackle all aspects of the equation, i.e. processes as well as people’s attitudes. It includes simulations, role playing activities, and interactive workshops, to give you hands on experience, helping you become an effective change driver in your organisation.

Course outline

Module	Learning Objectives
Why change?	Appreciating the importance of embracing change and the pitfalls of stagnating Obtaining the desire to become change agents
Foundations of CAT	Assessing your existing change effectiveness Having an overview of CAT tools and techniques
Creating A shared Need	Using a framework to ensure that stakeholders are effectively engaged via the creation of a shared need or purpose Grasping the WIIFM (What’s in it for me) mindset across all stakeholder groups and determining what message would appeal best to them Learning to generate evidence to prove that change is necessary
Mobilising commitment	Using CAT tools to create a vision that appeals to both the head & the heart on “Why change?” Being aware of the pitfalls arising from visions that are not shaped properly Appreciating the pitfalls arising from the lack of commitment from all stakeholders
Monitoring Progress	Learning tools for measuring progress on change initiatives and monitoring its effectiveness
Systems & structures	Understanding the meaning and importance of changing systems and structures to drive behavioural change Assessing current readiness and impact of your project on key areas - Staffing, Competency, Measurement, Reward, Communications and Infrastructure Using CAT tools to effectively change systems & structures
Leading change	Learning the key areas that leaders need to drive in mastering the change process using the leadership triangle for change Using to CAT tools for Leading Change
Building Sustainability	Learning tips and techniques to continue the momentum of change Appreciating the importance of enforcing the systems and structures implemented to recognise change behaviour Using tools and techniques to make change last and monitor progress

Communication Skills Training

Duration

1 day, extendable to 2 days

Objective(s)

Good communication skills ensure efficiency by minimising chances of misunderstanding. This course teaches you how to:

i. Build trust and gain respect from your co-workers;

ii. Adapt your communication style according to your audience and situation;

iii. Minimise miscommunication; and

iv. Foster better relationships and understanding amongst your colleagues.

Who should attend

People of all levels who are looking to strengthen their working relationships through improved communication skills.

Course description

This course gives you a holistic view of communication, including non-verbal communication. It includes simulations, role-playing activities, and interactive workshops. It also gives you the opportunity to gain practical experience in communicating effectively.

Course outline

Module	Learning objective(s)
Building the Communication Model	Helps you understand that each person has different perceptions and the importance of respecting differences Illustrates how easy it is for miscommunication to happen
6 assumptions	Understanding & reading the other party better Learning to adapt communication style to remain in control
Sensory acuity	Learning to read people through observing 5 crucial features
Rapport building	Understanding key elements necessary in building rapport
Representation systems	Discovering your 4 representational systems Identifying the representational systems of the person whom you’re communicating with & how to communicate effectively with them
Tone patterns	Using variations in tonality to communicate effectively
Observing eye patterns	Reading the thinking pattern of a person through eye movement – adapting communication style accordingly to reduce/eliminate resistance
Conversational tools	Learning to build rapport by asking the right questions
Active listening	Harnessing listening skills to minimise misunderstandings
Mediums of communication	Learning pros and cons of using different mediums of communication (e.g. verbal, written, sms, email, etc.) in different situations
Power of intent	Being sincere when you speak is everything

Conflict Management

Duration

1 day

Objective(s)

Conflict and tension is an integral part of working life. Though each conflict may be unique, all conflicts share common elements. This course teaches you to:

i. Identify the different sources of conflicts;

ii. Understand how different personalities react, behave, and adapt in different conflicts;

iii. Develop successful intervention strategies to effectively diffuse conflicts.

Who should attend

Executives and managers who are constantly caught in high stress, high tension environments and those who need to diffuse conflicts as an independent party.

Course description

This course teaches you techniques on how to prevent conflicts from arising, detect conflicts in their initial stages and ensure they don’t escalate, diffuse conflicts, and ensure a positive working environment. It also includes simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline

Module	Lesson(s)
Why conflict?	Understanding that conflicts can start off as seemingly small issues but if left unresolved can grow increasingly serious
Preventing conflict Behavioural styles Listening strategies Early detection	Learning to prevent major conflicts from arising Identifying your own behavioural preferences and that of others Changing your behaviour to change interaction Using listening techniques to avoid misunderstanding and encourage effective listening Learning to spot small conflicts early on and deal with them effectively so that problems don’t escalate
Diffusing conflict What is anger? Resistance Difficult people	Using tools to diffuse conflicts Learning manage your own anger and deal with that of others Recognising the potential human challenges to diffusing conflict Equipping you with the knowledge on how to deal with resistance Recognising the impact of positive vs negative interaction cycles in dealing with difficult people
Sustainability	Ensuring a positive working environment Recognising early signs of attitude burn out Creating employee tune-up plans

Effective Account Management

Duration

1 day

Objective(s)

Being customer focussed goes beyond the quality of product/service offerings. It includes understanding your customer’s corporate strategy and ensuring that offerings match their overall strategy, as well as, maintaining a strong relationship with them. This course teaches you how to:

i. Develop and maintain solid, long-term relationships with customers;

ii. Identify and manage customer expectations with regards to your role as an account manager;

iii. Produce short, medium, and long term client account plans; and

iv. Close deals through calm, confident sales techniques rather than hard selling.

Who should attend

Account managers and those who may have to manage or mentor account managers.

Course description

This programme enables you to identify common techniques that are applied to build rapport with customers and subsequently, strong, trusting, long-term relationships with your customers. You will learn strategies to tackle situations with emotional maturity. It also includes simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline

Module	Lesson(s)
Basic communication skills	Learning basic communication skills to build rapport with customers Appreciating the importance of subtle non-verbal behaviour Developing active listening skills
Building credibility	Discovering convincing channels of communication Dealing with explicit and implicit resistance Managing tense atmospheres with emotional intelligence
Difficult conversations	Soliciting customer expectations (both explicit and implicit) Negotiating deliverables and your role with customers and managing their expectations
Positioning	Learning to align your priorities with customer priorities Ascertaining your competitive advantage in the market and capitalising strengths and applying strategies to mitigate the effects of inherent weaknesses
Strategic thinking and planning	Formulating short, medium, and long term client account plans by having a sense of anticipation of clients’ future needs Understanding the dynamics that shape your clients’ industry, including the roles of key stakeholders

Effective Strategic Thinking

Duration

2 days

Objective(s)

Being just good enough no longer suffices in today’s ever increasingly competitive environment. Organisations that don’t constantly challenge themselves and aim higher soon find themselves outdone by competitors. This course teaches you to:

i. Have relentless dissatisfaction with the status quo and identify ways of doing things better and faster;

ii. Think strategically to drive growth and gain competitive advantage;

iii. Use strategy maps as a planning tool to prioritise and focus on the right things; and

iv. Apply strategic best practices into planning for the company’s future.

Who should attend

Managers, planners, analysts, all who are responsible for developing well-thought business strategies and understanding market dynamics.

Course description

This course compels you to re-look at the practices that are well entrenched in your organisation and forces you to question their practicality, efficiency, and effectiveness. You will be equipped with strategic planning frameworks. The course also includes simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline

Module	Lesson(s)
Good vs Great	Pushing you to re-invent conventional ways of doing things that may not necessarily be the most efficient Defining growth strategies for the future Differentiating from competition Exploring growth opportunities beyond existing markets
Fortune teller	Learning from case studies how industry landscapes have changed over the years and learning to predict possible changes in your industry
Tools	Using strategic planning frameworks to ascertain company’s competitive position in the marketplace Using tools to execute strategic plans effectively
Learning from others	Learning how best practices can be applied to your organisation Learning pertinent lessons from the mistakes of others by examining case studies
Change agent	Anticipating potential changes and preparing your company to seize opportunities Learning how to make others within the organisation embrace your proposed changes Appreciating mistakes commonly made by
Post mortem	Ensuring that the degree of success achieved by strategic initiatives is measured Learning from mistakes made and ensuring that they are not repeated

Excellence in Customer Service

Duration

2 days

Objective(s)

Excellent customer service is not an option – it’s a necessity. In today’s competitive environment, neglecting customer service can jeopardise your company’s survival. This course teaches you:

i. To cultivate a customer-focussed mindset;

ii. Essential skills for excellent customer service;

iii. To develop and implement customer satisfaction strategies; and

iv. To ensure that the organisation as a whole appreciates the importance of excellent service.

Who should attend

Customer-facing employees, employees who occasionally come into contact with customers, and managers who would like to ensure that the organisation as a whole wins through excellent customer service.

Course description

This programme increases awareness on the importance of taking a proactive approach to customer service. It also provides you with frameworks and skills on achieving sustainable long term relationships with your customers. It includes simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline

Module	Lesson(s)
Introduction	Having a clear idea of what constitutes excellent customer service Knowing who your customers are Anticipating customer expectations
Essentials Communication skills Attitude Conflict resolution	Learning basic characteristics of personnel who reflect excellent customer service Learning basic communication skills (including presenting a professional image, verbal and non-verbal communication) that will impact how well you connect with your customers Learning to convey positive attitude and messages regardless of situation Understanding basic conflict management techniques
Building it into the organisation Service standards Structures	Ensuring that the customer-focussed mindset is not limited to just customer facing staff but employees across the board Developing objective service standards Building systems and structures to ensure that service standards are adhered to
Handling complaints	Ensuring that customer complaints are taken seriously and service quality improves
Follow up	Ensuring that those who maintain regular contact with customers are rewarded accordingly
Stress management	Preventing burnout

Extreme Leadership Course

Duration

2 day, extendable to 3 days

Objective(s)

This course helps individuals understand leadership in light of context and situation. You will learn that leadership is not a combination of traits to be learnt but diverse extreme traits that need to be internalised and leveraged according to situation and context. This course teaches you how to:

i. Understand the Extreme Leadership model and its implications;

ii. Audit your leadership style and understand what your current leadership strengths are

iii. Learn to vary your leadership style according to your audience, context and situation;

iv. Practice leadership via numerous leadership situations and contexts created

Who should attend

Managers of all levels, including project managers, who are looking to strengthen their understanding of leadership and to learn leadership for the 21^st century. Ideally, it is an essential for everyone because leadership is not an exclusive talent reserved specifically for senior leaders but for anyone who leads people.

Course description

This course gives you a holistic view of leadership, including understanding various extreme leadership traits. It includes simulations, role-playing activities, and interactive workshops, which enable participants to practice ‘extreme leadership’ in a safe classroom laboratory setting. It also gives you the opportunity to gain practical experience in being an effectiarve leader.

Course outline

Module	Learning objective(s)
Understanding Leadership	Helps you understand that leadership is about situation and context and not about a specific behaviour
The Extreme Leadership Model	Understanding the extreme leadership model and how managing between two extremes is an important skill in leadership
Extreme Traits deep dive	Humility vs Assertiveness Visionary vs Detail Oriented Influence vs. Authority Self vs. Community Leveraging Strengths vs. Developing Weaknesses Listening vs. Talking Discipline vs. Creativity
Leadership Extreme Audit	Each individual to go through a personal audit of their leadership extreme traits and understand their current leadership portfolio
Gap Analysis	Understanding key leadership gaps
Building A Leadership Action plan	Creating a clear development plan to drive leadership growth as an individual and in teams

Facilitation Skills Workshop

Duration

3 days

Objective(s)

Major decisions are often made over meetings and business discussions. Unfortunately, the interactions are often meaningless and at times, counter-productive because they can result in interpersonal conflict and a lot of wasted time. The key to ensuring meetings run well and are effective is to ensure that it is well facilitated. This course equips you with better facilitation skills to enable you to:

i. Build core facilitations skills through usage of facilitation tools and techniques ;

ii. Remain calm, handle heated situations, and manage conflicts in meetings effectively;

iii. Identify disagreements and apply consensus tools to help reach consensus; and

iv. Become a certified facilitator and group coach.

Who should attend

People who need to facilitate groups in a professional context, including team meetings, strategic planning, team building, conflict resolution, and meetings with stakeholders or project teams. Every employee who attends meetings should have knowledge of basic facilitation and learn how to manage, facilitate, and ensure team meetings are productive.

Course description

This course is designed to improve your facilitation skills by equipping you with the necessary theories/concepts. It also includes simulations, role-playing activities, and interactive workshops. You will also have the opportunity to gain practical experience and receive constructive feedback.

Course outline

Module	Learning objective(s)
What is facilitation?	Understand the role of the facilitator and the facilitation process
Group dynamics	Learn how groups work and how to achieve participation Understanding group dynamics Handling difficult people
The skills and qualities of a good facilitator Know thyself Getting along Putting out fires Chunk up, chunk down	Facilitate goal-oriented results through planning, collaboration and consensus Finding the facilitative style that best suits you Build strong rapport with group Learn skills for when issues and conflicts arise Resolving disagreements using a range of consensus-building techniques
Thomas Kilmann Conflict Resolution Model	Learn the Killmann model on conflict resolution and practice conflict resolution in teams
Facilitation Skills Tools and Techniques	Learn various tools and techniques on facilitation including open-narrow-close and other best practices on coaching and facilitation
Managing Teams	Identifying critical success factors of project/meeting management Developing your meeting agenda
Achieving actions and outcomes	Ensure action and outcomes are achieved

Finance for Non-Finance Employees

Duration

2 days

Objective(s)

In today’s economic climate, everything boils down to numbers and finance. Finance and accounting seem to be something best left to the financial experts. However, it is important for every leader or future leader in your organisation to have a basic understanding of finance, its implications to the business, and how to leverage that understanding to decision making. This course teaches you:

i. Basic understanding of three crucial financial statements – income statements, cash flow and balance sheets;

ii. The importance of cash, how businesses acquire cash, and how funds are used within the firm to generate more cash;

iii. The impact of your business decisions on the company’s finances; and

iv. Business Valuation and finance fundamentals, including basic accounting.

Who should attend

Non-financial managers and decision makers, as well as non finance executives.

Course description

This course assumes that you have limited prior knowledge of finance and accounting. It is designed to improve your financial analytical abilities despite your job function not being directly finance-related. It includes simulations, case studies, and interactive workshops to liven up the subject and make it relevant to you and your department.

Course outline

Module	Learning Objectives
Talking finance	Introducing key finance terminologies Learning to interpret financial statements – income statement, balance sheets and cash flow Using financial ratios to assess the financial performance of a company
Basic concepts	Understanding the basics of Return on investment (ROI), break even, risk management, and cost & contribution accounting.
Evaluating projects	Understanding common methods used to evaluate the financial viability of projects
Using financial tools	Assessing the financial viability of projects/companies by: (i) calculating profitability, liquidity, and working capital; (ii) using break-even analysis; (iii) evaluating finance plans; (iv) assessing the impact on shareholder value
Budgeting	Learning to how to prepare & review budgets Understanding & quantifying your company’s objectives Measuring the financial impact of strategic plans on your company
Projections	Learning to use basic forecasting tools
Case Study on valuation	Learn valuation and how best to valuate your business or a business proposal
Case Study on Pricing	Learn how important price is to your business in relation to cost and how finance plays a key role with your customer wins
Making your case	Learning how to use charts & graphs to illustrate finance for the lay man

Foundation of Leadership (FOL)

Duration

4 days

Objective(s)

This course is for everyone who wants to become a leader. This course is especially relevant if you are a recent graduate or have recently joined your organisation. It teaches you:

i. What your strengths and development areas are, and how best leverage them to your advantage;

ii. Understanding of group dynamics so you can work effectively in teams;

iii. Understanding of the Leadership Model and how Personal Mastery, Functional & Business Mastery, and Leadership Mastery are essential for career progress and development;

iv. How to grow personally and to become a change Agent in your team or department;

v. To understand the essence of leadership and how you can build your leadership impact to your organisation or department;

vi. To develop a broad perspective and understanding of the dynamics of global business and finance; and

vii. How to recognize how personal work preferences can affect performance and contributions to a team project.

Who should attend

An essential for early professionals and executives who want to advance up the corporate ladder and have yet to attend any comprehensive leadership courses. This course is a must for all employees with less than 5 years of working experience or those that have a desire to begin their leadership journey.

Course description

This course is designed to equip you with a better understanding of business and prepare you for your career. It teaches you the fundamental elements involved in becoming a leader. The programme includes case studies, simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline

Module

Learning Objectives

Personal Mastery and Individual Development

MBTI

Influencing skills

Presentation skills

Learning to leverage your strengths and improve on your areas of weaknesses

Understanding your preferences and that of others

Applying knowledge to maximise personal effectiveness and team interactions

Learning to broaden behavioural options in order to produce effective and productive professional results

Identifying effective presentation techniques

Team development

Stages

GRPI

Team Dynamics

Group Think

Proactiveness

Understanding the stages involved in team development in order to minimise resistance and prevent frustration

Using the GRPI framework to ensure effective team functioning

Learn about team dynamics and how best to work in teams

Understanding groups though a process

Learning how to effectively engage groups, gain consensus and learn basic group facilitation

Understand the need for proactiveness vs. reactiveness

Business Mastery

Finance

Customer

Globalisation

e-Business

Getting to know your organisation

Presentation to senior management

Having a general overview of how businesses work

Understanding the role of finance in business decisions

Learning how to create a win-win situation for the your organisation and its customers

Understanding the implications of globalisation on your organisation and the business environment

Appreciating how the birth of the internet & online business have changed the business landscape

A brief overview of your company’s sources of revenue and the products & services it offers

Ensuring that the lessons learnt throughout the course are put into practice and showcased to managers

Leadership Mastery

Extreme Leadership

Understand leadership in the relation to context and situation

Understand and practice the extreme leadership process

Influencing Skills

Duration

1 day, extendable to 2 days

Objective(s)

You have been put in charge of a project. But how do you get your co-workers to give you their full commitment when you have no authority over them. This course teaches you to:

i. Influence others with knowledge and competence rather than position or authority;

ii. Use win-win approaches to persuade others to act; and

iii. Deal effectively with challenging behaviours to overcome resistance.

Who should attend

Managers, supervisors, non-managers who rely on their influence rather than authority to achieve their goals, and sales & marketing people who need to influence client buy-in.

Course description

This programme is designed to impart you with specific skills, behaviours, and attitudes necessary to achieve the desired results without relying on authority. It includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience.

Course outline

Module	Learning objective(s)
What is influence?	Identifying the critical elements in influencing people
The process Preparation Relating Digging deeper Advocating Gaining commitment	Applying a structured process when trying to influence people Defining desired outcomes Learning to build relationships & rapport, adapting style according to your audience, establishing credibility Discovering the your co workers’ interests and needs Learning to listen & observe carefully to determine potential obstacles Understanding resistance and its sources Listening to different points of view Dealing with conflict Learning techniques that can be used to support assertive behaviour to help you achieve your goal Learning to use win-win approaches to obtain commitment
Action planning	Ensuring that lessons are applied

Interviewing Skills

Duration

1 day

Objectives

You have hundreds of candidates to interview or need to make critical quality recruitment choices. How do you assess them accurately in that short amount of time that you have? This course enables interviewers to:

i. Identify pertinent information from voluminous or assortment of resumes;

ii. Probe candidates successfully for critical information and spot inconsistencies;

iii. Learn to read and actively listen to candidates; and

iv. Record absolutely crucial information about candidates for further review;

v. Leverage multiple or panel interviews and reviews to increase success yields.

Who should attend

Those who need to successfully recruit and interview candidates in varying contexts e.g.in large numbers, critical recruiting picks and/or recruitment within a short span of time.

Course description

This programme enables you to conduct interview effectively through behavioural interviewing. It includes pre-course work, simulations, role playing activities, and interactive workshops to give you hands-on experience.

Course outline

Module	Lesson
Introduction	Understanding behavioural based interviewing Recognising costs of hiring the wrong candidate
Preparation	Preparing interviewing objectives, candidates and interviewers. Pre-selecting appropriate interview questions to probe candidates’ resumes. Managing the interview experience
Probing	Ensuring successful probing and filtering of candidate’s pertinent, real and accurate capabilities and experiences. Succinct note-taking to ensure success of further panel or group reviews of candidates.
Staying in control	Managing the candidate to ensure focus on specifics and objectives. Ensuring successful achievement of interviewing objectives including time objectives.
Evaluating	Consistent evaluation of relevant candidates’ competencies. Ensuring that candidate’s attitude matches company culture and values.
Accountability structures	Incorporating ways to improve and sustain high- and consistent-levels of interviewing throughout organisation. Appraising and improving interviewing process and deliverables - objectives, interviewers, interviewing approaches and experience, review and evaluation of candidates including success metrics e.g. rate of success with hired candidates.

Mentoring & Coaching

Duration

1 day, extendable to 2 days

Objective(s)

You want to delegate but just can’t seem to find the right person? Successful delegation and empowerment relies on effective mentoring and coaching. This course equips you with:

i. A clear understanding of the different roles mentors and coaches play;

ii. Understanding of the barrier to learning and how to overcome them;

iii. Methods by which you can help your mentees & “coachees” develop and grow; and

iv. Tools to increase the company’s competitive advantage by realising the full potential of your employees.

Who should attend

Managers, supervisors, or team leaders who have difficulty realising the full potential of their diverse teams.

Course description

This programme is designed to develop your mentoring and coaching skills so that you become a vehicle for developing your company’s resources to achieve their full potential. It includes simulations, role-playing activities, and interactive workshops.

Course outline

Module	Learning objective(s)
What’s the difference?	Learning the differences between mentoring & coaching
To mentor or to coach?	Learning when & who you should mentor vs coach
What is perfect?	Identifying the essential attributes of good mentors & coaches
Hide your imperfections	Ensuring that mentees and “coachees” do not pick up your bad habits and only learn what you want them to learn
Tools How the brain works Formalising To support or to challenge Goodbye power distance Shaping culture Motivation	Methods to develop mentoring and coaching skills Having basic understanding of how people learn Learning to change existing structure to strengthen mentoring and coaching in the work place Striking the balance between being supportive of mentees and “coachees” yet, challenging them to greater heights How to overcome communication barriers arising from power distance between mentor and mentee How to get buy-in from mentees and “coachees” Keeping mentees enthusiastic
Action plan	Ensuring that lessons are applied to specific working environments

Presentation Skills

Duration

1 day or 2 days, depending on practice applications

Objective(s)

Giving presentations is regarded one of the most stress inducing activities we engage in. Yet, presentations are an inevitable part of corporate life. This course teaches you to:

i. Connect with your audience no matter who they are;

ii. Enhance the delivery style of your presentation; and

iii. How best to structure your presentation to fit your content & purpose.

Who should attend

Those who have to: (i) Impart knowledge, (ii) Seek employee engagement; (iii) Influence senior management; (iv) Sell an idea; and (v) Impress clients.

Course description

This course is designed to improve your planning and delivery skills when presenting to both small & large audiences. It includes simulations, role-playing activities, and interactive workshops. It also gives you the opportunity to gain practical experience in giving great presentations.

Course outline

Module	Learning Objectives
Understanding audience differences 7 subconscious desires Categorise your audience 6 assumptions 7 secrets of all effective presenters	Adapting communication styles according to your audience Identify inherent human needs that lead to specific behaviours Getting all members of your audience to buy into your presentation Learning to connect with your audience Taking a body of information & structuring it in a comprehensive manner
Delivery Physiological congruence & gestures Build credibility	Consciousness of non-verbal messages communicated How to convince your audience that you know what you’re talking about
Programme design Presentation structure Tools	Know what you’re trying to achieve - knowledge, attitude, skills Adapt presentation according to audience Brainstorming & filter out unsuitable ideas Identify the best flow to fit your presentation How to use tools to improve your presentation
Practice	Having real life experience of presenting to prepare you for the real thing
12 commandments	Rules of thumb for all great presentations

Problem Solving

Duration

2 days

Objective(s)

Do you ever feel like you’re always running about putting out fires but the problem never really gets solved? This course teaches you:

i. To recognise the difference between symptoms and the root of problems;

ii. How to look at issues objectively; and

iii. How to organise your thoughts in a structured manner;

Who should attend

Junior and senior management who want to effectively tackle the root of their problems.

Course description

This course is designed to provide you with a framework to organise your seemingly random thoughts. It includes simulations, role-playing activities, case studies, and interactive workshops. You will also have the opportunity to gain practical experience and receive constructive feedback.

Course outline

Module	Learning Objectives
What lies beneath?	Identifying the underlying issue and knowing what outcomes are desired
Baby steps	Learning the different stages in systematic problems solving to achieve desired outcomes
Complexity & your brain	Categorising random thoughts into a comprehensive framework
Logical structuring	Breaking complex problems into manageable chunks Tying in relationships between different components of the argument Uncovering implicit assumptions
SCQA Case study	Learning to dissect a case study into 4 stages according to the SCQA process
Presenting your case	Rearranging the S C Q A progression to solicit the highest amount of attention Getting to the crux of the matter – communicating messages succinctly
Inductive vs Deductive	Learning the different ways in which conclusions are formed
6 thinking hats	Learning the different angles that one issue can have
Questioning tools	Asking the right questions to get to the heart of the matter

Project Management

Duration

2 days

Objective(s)

Ever been given a project so complex that you don’t know where to start? This course teaches you to:

i. Ensure successful and timely delivery of projects no matter how complex;

ii. Recognise the necessary elements in obtaining engagement from team members; and

iii. Ensure the sustainability of projects implemented.

Who should attend

Project managers, managers, senior executives, and junior executives with the potential to be project managers.

Course description

This course is designed to ensure that you are not overwhelmed by major projects. It provides you with a framework to dissect all projects and tackle the various stages piecemeal. It includes simulations, case studies, and interactive workshops. It also gives you the opportunity to have practical experience in project management.

Course outline

Module	Learning Objectives
Your role	Understanding the role of a project manager
Definition	Ensuring that every team member has the same vision and end result in mind Identifying issue at hand Having a clear idea of the tasks that need to be completed to achieve success
Who & how?	Getting commitment from team members Having a clear idea of how the project would come together as a team Using Gantt charts to ensure detailed planning and monitor deliverables of team members Having a clear priority of tasks that need to be executed
Strategies of execution	Using traffic light & toll gate principles to identify successful areas and high risk areas that need urgent attention Managing communication between team members Ensuring that delegated responsibilities are being fulfilled
Monitoring	Learning to ensure that project implemented is sustainable

Sales Force Effectiveness

Duration

2 days

Objective(s)

The effectiveness of your sales force can have major implications on your bottom line & top line. How do you ensure that they are doing it right? This course teaches your sales people how to:

i. Effectively initiate and sustain customer relationships that win sales;

ii. Analyse marketing dynamics in sales territories;

iii. Tailor the marketing mix according to individual groups of clients; and

iv. Optimise the resources allocated them.

Who should attend

Sales people, those who need to manage sales people, and those who want a better understanding of how to sell effectively.

Course description

This programme tackles the sales process holistically from deciding when to approach which customers to approaching the customers and effectively managing relationships after contact has been made. Participants will learn how to utilise frameworks to increase sales force effectiveness. The programme includes pre-course work, simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline

Module	Lesson(s)
Know your product	Grasping the importance of having in-depth knowledge of your products How to ensure that you have the necessary knowledge and resources to sell your product
Understanding market dynamics	Appreciating the pitfalls of one-size-fits-all marketing strategies Learning how to gain insight into customer needs Understanding the importance of knowing your competitors and learning to capitalise on your competitive advantages
Customer selection	Targeting the right customers Optimising customer targeting by aligning it with your organisation’s market positioning
Planning tools	Preparing before a sales call to ensure effectiveness
Staying in control	Following a process of effective actions during sales call
Alignment with customers	Aligning your company’s core competencies with customer needs Learning to recommend the right products to customers
Managing relationships	Ensuring that appropriate steps are taken manage after sales visits Managing customer expectations Conflict resolution skills to handle “difficult” customers

Self Awareness - MBTI [1]

Duration

1 day

Objective(s)

Differences are often a source of misunderstanding. Ever have trouble understanding why people behave the way they do? Ever wonder what it is you’d do best? This course teaches you how to use MBTI to:

i. Harness your strengths and use them to your advantage;

ii. Promote teamwork;

iii. Adapt your communication & leadership styles according to who you’re dealing with.

Who should attend

Anyone wanting to discover what it is they are best at doing, managers who want to get the best out of their employees, and project managers who rely heavily on teamwork to achieve success.

Course description

This course begins with a self-administered questionnaire that allows you to identify your unique gifts, natural strengths, and potential areas for growth. It includes simulations, role-playing activities, and interactive workshops that help reinforce your profile and teach you how best to adapt to differences.

Course outline

Module	Learning Objective(s)
Who am I?	Identifying your own preferences Identifying your natural strengths Maximising personal effectiveness Knowing individual susceptibilities and common coping strategies
Who are you?	Understanding the strengths and weaknesses of each preference Reducing conflict by adapting your communication style when dealing with people of different profiles
Who are we?	Understanding how a team with different preferences can gel Allocating tasks to maximise the learning curve Learning to use diversity to help your team/company win

[1] Myres-Briggs Type Indicator

Six Sigma Awareness Course

Duration

1 day

Objective(s)

People and organisations that become complacent and settle for mediocrity are eventually overtaken by their more aggressive competitors. This course teaches you how to use Six Sigma to:

i. Restructure business processes;

ii. Align operations to customer needs; and

iii. Improve profit margin.

Who should attend

Senior managers, managers, and supervisors who are passionate about changing the company for the better and executives who feel compelled to contribute positively to organisational reforms.

Course description

Once upon a time, your company was a lean mean fighting machine. But over time, it has gotten fat, inefficient, and ineffective. Worse, you’ve stopped noticing it progressively getting even fatter. This course is designed to help you spot inefficiencies. It provides you with a comprehensive framework to improve business processes and eliminate wastage.

You will learn the application of templates, improvement tools and methods. The programme includes simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline

Module	Learning Objective(s)
Basics	Understanding the significance of Six Sigma Learning how leading global organisations improved processes with Six Sigma
Beginnings	Learning the importance of being customer and quality focussed Learning from others’ mistakes Six Sigma vs other quality programmes
DMAIC	Using a 5-step process to dissect issues
Implementation	Critical success factors involved in successful implementation Learning how to integrate Six Sigma theories in your organisation’s performance Prioritising projects to select and execute
Six Sigma in action	Understanding how Six Sigma applies in manufacturing, transactional, and services

Strategic Marketing

Duration

2 days

Objective(s)

In today’s ever so challenging business environment, it is crucial that your company moves in tandem with market needs & demands. This course teaches you how to:

i. Identify opportunities for delivering superior value to customers;

ii. Position your organisation’s brands & offerings in the marketplace to ensure that there is a match between your company’s capabilities & market opportunities;

iii. Appreciate the potential benefits arising from collaborating with your suppliers, competitors, or even other firms; and

iv. Formulate comprehensive marketing plans and implement them.

Who should attend

Marketing managers and decision makers who are responsible for charting the direction of your organisation.

Course description

This programme enables you to understand how successful companies’ strategies are guided by in-depth understanding of markets and competition. You will be given case studies to analyse prior to the commencement of this course. It also includes simulations, role playing activities, and interactive workshops to give you practical experience.

Course outline

Module	Lesson(s)
Introduction	Understanding the premise of strategic marketing management Appreciating the importance of understanding market vision, structure, and analysis Applying principles of market targeting & strategic positioning
Discussing case studies	Identifying the key success factors behind successful marketing strategies and learning from others’ mistakes Ensuring that lessons learnt from case studies are applied when you formulate your company’s own marketing plan
Developing a marketing plan	Learning to conduct research to identify and analyse market opportunities Using SWOT analysis to identify your company’s competitive advantage Developing marketing strategies to achieve organisational goals, build competitive advantage, and strengthen the weaker aspects of you company Ensuring that pricing strategies incorporate principles such as cost structure, perceived value, competitive pressures, and corporate objectives
Evaluating effectiveness	Learning how to evaluate the results from marketing activities through indicators such as sales volume, market share, profit, and ROI Ensuring that the evaluation criteria used takes into account your company’s goals

Stress Management Workshop

Duration

1 day

Objective(s)

Stress can have harmful long-term effects on your mental and physical health. Yet, it is an unavoidable part of life. This course teaches you to:

i. Recognise stress as a positive and essential part of life;

ii. Identify the symptoms of stress overload; and

iii. Develop stress reduction techniques to cope with demanding schedules and roles.

Who should attend

Anyone who feels that work stress is getting the better of them.

Course description

This course helps you to deal with work stress. It starts off with introducing the concept/theories relating to stress. Simulations, role-playing activities, and interactive workshops are included to give you practical experience in handling stress.

Course outline

Module	Learning Objective(s)
Introduction to stress	Understanding and recognising that stress is normal & necessary Distinguishing between natural & unnatural stress
Self discovery	Knowing your personality trait and its tendency to different stress levels and how it contributes to your reaction
Find your stressors	Identify what/who stresses you out and how to manage them
Tools Prioritising Change your surrounding Mind over matter	Equipping you with a range of tools to use in various situations to reduce stress levels Knowing and planning the best order in which to fulfil responsibilities Using physical tools to make your working environment less stress inducing Giving you practical experience in harnessing mental tools to reduce stress
What balance?	Striking the right level of work-life balance
Road to success	Action plan to having better self esteem and a more positive attitude through better stress management

Time Management

Duration

1 day, extendable to 2 days

Objective(s)

Too much to do, too little time? This course helps you to do more with less time. It teaches you how to:

i. Appreciate the value of time;

ii. Incorporate proven techniques into your daily responsibilities;

iii. Eliminate time wasters; and

iv. Overcome the desire for procrastination.

Who should attend

Anyone who wants to improve their productivity and have better control over their time commitments.

Course description

Success is often dependent on how time is spent. This course provides you with frameworks and proven tools to facilitate better time management skills. It includes simulations, role-playing activities, and interactive workshops to give you the necessary practical experience.

Course outline

Module	Learning Objective(s)
26 hours	Identifying what you would do if you have more time
My style	Evaluating your existing strengths in time management Identifying points of improvement Recognising the effect of your time management style on others
Tools SMARTER strategy Time management models Goodbye procrastinator Evaluation	Using various tools to learn how to prioritise Knowing what your underlying goal is Learning how to use incorporate a structured approach into real life Identify the root causes of inaction Escaping the deadline-driven trap Adopting a more positive attitude towards tasks Assessing the pros and cons of using different tools in different contexts
No man is an island Eliminate time wasters Delegation Saying “No”	Learning to work with others Learning to constructively & systematically diffuse distractions Make the best use of resources at hand Learning to push back when faced with frivolous requests
Changed for good	Ensuring lessons learnt are applied daily